DOMESTIC & INTERNATIONAL SHIPPING
Shipping within ZA
Free domestic door to door delivery is offered on order values of R1,000 or more including VAT (South Africa only)
Orders are usually delivered within 14 – 21 working days from receipt of order.
Due to the fact that the majority of our products are handcrafted it is very possible that these orders may take longer for delivery and we will keep the client informed and updated on the delivery date during the whole process up to the time of delivery.
In the case of a delay due to unforeseen circumstances beyond our and/or our nominated couriers control where orders may take longer than the "usual" 14 – 21 working days for delivery, we will do everything possible to rectify the situation as soon as possible and keep you informed of your order during the whole process up to the delivery.
Orders Below R500.00 including VAT will be charged R200 for delivery. (South Africa only).
We will always use a door to door courier service, however, if area locations are very remote and fall outside areas being serviced by our courier we will use the Registered post office service.
A confirmation email will be sent once your order has been received and processed. Also contained in this email will be the nominated courier’s tracking number with which you can track your goods.
International Deliveries will be charged as per the matrix below:
Delivery times for international deliveries vary and we suggest you contact us should you wish to arrange for a specific international delivery. A confirmation email will be sent once your order has been received and processed.
Also contained in this email will be the nominated courier’s tracking number with which you can track your goods. International orders will be sent by door to door courier, however in certain circumstances we may sent it via the South African Post Office.
Please note that there could be additional VAT, Taxes and duties to be paid once the parcel arrives in your county which will be for your account. Please check with your local post office, courier or authorities for your countries clearance charges in regards to admin,VAT, duties and taxes as this is different depending on the country.
* Incorrect Delivery address and/or contact number will cause delays in the delivery of your order. Please make sure your Shipping Delivery address and contact number is correct to ensure delivery on time.